Reference

What You Agree To When You Use klashi

These terms set the rules for every klashi account — how you access the lobby, move money through PayPal, Venmo, or Play+, and what happens if something goes wrong. Access is available where state law permits, so read this before you start.

Applies to all account holdersCovers PayPal, Venmo, Play+ transactionsState-law eligibility appliesSubject to change with noticeContact us with any questions
klashi What You Agree To When You Use klashi
ACCOUNT INTEGRITY

How We Handle Your Data and Account Security

Your account data stays tied to the terms you agreed to at signup. We retain transaction records — including PayPal deposits, Venmo transfers, and Play+ card loads — for the period required by applicable law and our internal compliance process. You can request a summary of what we hold on your account by contacting support through live chat or email. Account access is protected by password authentication and, where your device supports it, a one-time verification code sent to your registered phone number before sensitive changes go through.

Data Retention We keep transaction and account records for the period required by law. That includes every PayPal, Venmo, and Play+ transaction tied to your account since it opened.
Access Security Password plus a one-time code to your registered phone covers account login and any change to your payout method — including switching from Venmo to Play+ as your withdrawal option.
Cookie Policy We use session and analytics cookies to keep your account state between pages. You can manage cookie preferences in your browser settings; blocking them may affect lobby navigation.
Change Requests To update personal details, close your account, or request removal of stored data, contact support via live chat or the support email. We'll confirm the action in writing.
TERMS CONTACT

Reach Us About These Terms

If a clause isn't clear, or you believe something in your account doesn't match what's written here, we want to hear about it directly. Players in Philadelphia and Phoenix can use the same contact paths as everyone else — there's no regional desk, just one support line for all account matters tied to these terms.

Live Chat Open the chat icon from any page inside your account. This is the quickest path for questions about how a specific term applies to your PayPal or Venmo activity.
Email Support Send a written question to our support address for anything that needs a documented response — account closures, term disputes, or requests tied to your Play+ card history.
Account Help Center The Help Center inside your account dashboard covers the most common terms questions — duplicate accounts, payment holds, and what triggers a manual review of your activity.

Common Questions About These Terms

The questions below cover what we hear most from account holders trying to understand exactly how these terms apply to their activity — payments, access, account changes, and what to do when something doesn't look right.

Yes. Whether you deposit through PayPal, send funds via Venmo, or load your Play+ prepaid card, every transaction on your account is covered by these terms without exception.

If online casino gaming isn't permitted under your state's law, these terms don't create an entitlement to access. Eligibility depends entirely on where you're located and what local law allows.

No. These terms allow one account per person. If we detect a duplicate, we may close the extra account and hold any funds pending a review, as outlined in the terms.

We'll send a notice to your registered email address or post an in-account message before any material change takes effect. Using the account after that notice means you accept the updated terms.

Contact us through live chat or the support email and ask for an account data summary. We'll pull your transaction history — including PayPal, Venmo, and Play+ activity — and send it to you.

Stop using the account and reach out to support before making any further transactions. If the disagreement can't be resolved, you have the right to close your account and request a withdrawal of your balance.
Reference

Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.